Enhance Customer Satisfaction
Aggregate information real-time and utilize the new customer portal to manage orders and inventory positions.
Visibility and information when it’s needed
Customer Portal - Allows customer to view
and manage their allocations and stock at any given time. The customer portal allows customers to create and schedule all their product movements.
Easy Access - Having visibility of all activities at the terminal enables customers to manage their accounts and terminal operators to better manage assets and overall operations.
Personas - TerminalManger helps create a
persona for each user. Default personas include drivers, service techs, surveyors, control room
operator, supervisor, and terminal operator. Customers can add more as needed.
Automatic notification of terminal activities
Email - All reports can be confi gured to send via email to one or many customer
employees. Data is secured and can
be and can be displayed in a variety of standard formats.
Driver Performance - All events are timestamped and archived. Driver performance can be measured and reported to carrier and customer.
Trip Duration - Trip delays can be caused by issues with the driver, vehicle, validation, and several other reasons. TerminalManager provides information to customers, enabling them to rectify delays and avoid any surcharges or revenue losses.
Eliminating customer disputes
Documentation - All events are documented. Reporting audit trail of all events are archived for any further analysis. This helps avoid any
customer disputes.
Reporting - Real-time reporting gives
customers information about their related activities. Allocations are monitored and reported, allowing customers to plan ahead.
Data Management - All data is archived and
available to the customer. Daily, weekly, monthly, annual, and YTD transactional data are available at all times. Pricing and charges are available for accurate invoicing.