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Emerson Process Management, Process Systems
Technical Support and Customer Service
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For a listing of local Emerson Process Management Representatives and Field Service Offices please go to:
http://www.EmersonProcess.com/Systems/Reach/
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Technical Support Information and Rates - NA - LA - MEA - AP |
Effective December, 2011 |
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Contact Info |
Hours |
Rates |
Printable PDF |
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Contact Information
for the Global Service Center (listed by country):
North America (NA), Latin America (LA) |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| US/Canada |
Customer & Support
Company |
Technical Support:
1 800-833-8314,
1-877-812-4036
Customer Service:
1 888-367-3774 |
+1 512-832-3774 |
| Mexico |
Customer & Support
Company |
01 800 062 1077,
01 800 088 33 5828 |
+1 512-832-3774 |
| Mexico City (Local) |
Customer & Support
Company |
55 5809 5408 |
+1 512-832-3774 |
| Argentina |
Customer & Support
Company |
0800 266 4500 |
+1 512-832-3774 |
| Bolivia |
Customer & Support
Company |
800 100 959 |
+1 512-832-3774 |
| Brazil |
Customer & Support
Company |
N/A |
+55-15-3238-3777 |
| Chile |
Customer & Support
Company |
1 230 020 5575 |
+1 512-832-3774 |
Colombia |
Customer & Support
Company |
1 800 518 1623 |
+1 512-832-3774 |
Costa Rica |
Customer & Support
Company |
N/A |
+52 55 5809 5408,
+1 512-832-3774 |
| Ecuador |
Customer & Support
Company |
Dial 1999-119 then
888 846 4838 |
+1 512-832-3774 |
| El Salvador |
Customer & Support
Company |
N/A |
+52 55 5809 5408,
+1 512-832-3774 |
| Guatemala |
Customer & Support
Company |
N/A |
+52 55 5809 5408,
+1 512-832-3774 |
| Jaimaica |
Customer & Support
Company |
N/A |
+1 512-832-3774 |
| Nicaragua |
Customer & Support
Company |
N/A |
+52 55 5809 5408,
+1 512-832-3774 |
| Panamá |
Customer & Support
Company |
N/A |
+52 55 5809 5408,
+1 512-832-3774 |
| Peru |
Customer & Support
Company |
0800 77958 |
+1 512-832-3774 |
| Trinidad and Tobago |
Customer & Support
Company |
1888 456 1407 |
+1 512-832-3774 |
| Venezuela |
Customer & Support
Company |
0800 1008731 |
+1 512-832-3774 |
Other Latin America
countries |
Customer & Support
Company |
NA |
+1 512-832-3774 |
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Asia Pacific (AP) - Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Australia |
Customer & Support
Company |
0011 800 3562 3562 |
0282239394 |
| China |
Customer & Support
Company |
800 820 2270 |
+ 63 2 702 1111 |
| India |
Customer & Support
Company |
000 800 440 1117 |
+ 63 2 702 1111 |
| Indonesia |
Customer & Support
Company |
001 803 44 2152 |
+ 63 2 702 1111 |
| Malaysia |
Customer & Support
Company |
1 800 88 1572 |
+ 63 2 702 1111 |
| New Zealand |
Customer & Support
Company |
00 800 3562 3562 |
09 970 3112 |
| Singapore |
Customer & Support
Company |
800 1863 004 |
+ 63 2 702 1111 |
| Thailand |
Customer & Support
Company |
00 1 800 441 3508 |
+ 63 2 702 1111 |
| Other AP Countries |
Support Company |
N/A |
+ 63 2 702 1111 |
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Middle East, Africa (EMA)-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Angola |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Bahrain |
To call Dubai office |
N/A |
+971 4 883 5235 |
| Egypt |
Customer & Support
Company |
0800 000 0015 |
+ 63 2 702 1111 |
| Israel |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Kuwait |
Customer & Support
Company |
6632-9901 |
+ 63 2 702 1111 |
| Nigeria |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Oman |
Customer & Support
Company |
800 70101 |
+ 63 2 702 1111 |
| Qatar |
Customer & Support
Company |
4431 0044 |
+ 63 2 702 1111 |
| Saudi Arabia |
Customer & Support
Company |
800 844 1196 |
+ 63 2 702 1111 |
| South Africa |
Customer & Support
Company |
800 991 390 |
+ 63 2 702 1111 |
| United Arab Emirites |
Customer & Support
Company |
800 0630 0019 |
+ 63 2 702 1111 |
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Global Service Center / Online & Email Customer Service Contact Information |
Your Single Point-of-Contact for Factory Support/Service
E-Mail:ap-sms@ap.emersonprocess.com
WEB:
Guardian Support:
http://guardian.emersonprocess.com
Guardian Support coverage required.
Foundation Support:
http://www.emersonprocess.com/systems/support
Additional access may require
Foundation Support coverage. |
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Regular Hours of Operation |
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For DeltaV, SyncadeTM, Smart Wireless Field Networks, Smart Wireless Plant Networks, and AMS Suite & Handheld products - 7:30 AM to 5:30 PM Mon.-Fri. Caller's Local Time.
For RS3 & PROVOX - 7:30 AM to 4:30 PM Mon.-Fri. Central Standard Time.*
*CST hours listed above are for customers located in North and Latin America. Regular hours of
operation for PROVOX & RS3 support in other world areas may vary depending on local country
guidelines.
Emergency Support is available 24 hours a day. Please use telephone access to obtain
support for emergency situations after hours. Requests for assistance via email or the Internet
support web site are only monitored during regular hours of operation.
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Technical Support Rates |
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NA, LA, MEA, AP Rates |
| For product technical telephone
consultation and remote systems diagnosis |
During regular hours of support |
After hours emergency support |
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DeltaV, AMS
Suite, PROVOX & RS3 √ Phone support with Foundation Support, Guardian
Support, or Expert Technical Support plan with 24-hour option |
No charge |
No charge |
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DeltaV & AMS
Suite - Phone support with a Foundation Support or Guardian Support plan
with standard hours support |
No charge |
$2500 base
fee charge (includes first 4 hours), plus $325 per hour for each
additional hour |
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PROVOX & RS3
- Phone support with a Foundation Support or Expert Technical Support
plan with standard hours support |
No charge |
$5000 base fee charge (includes first 8 hours), plus $375 per hour for each additional hour
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DeltaV & AMS
Suite - Phone support without a Foundation Support or Guardian Support
plan |
$2500 base
fee charge (includes first 4 hours), plus $325 per hour for each
additional hour |
$3300 base
fee charge (includes first 4 hours), plus $400 per hour for each
additional hour |
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PROVOX & RS3
phone support without a Foundation Support or Expert Technical Support
Plan |
$5000 base
fee charge (includes first 8 hours), plus $375 per hour for each
additional hour |
$6600 base
fee charge (includes first 8 hours), plus $450 per hour for each
additional hour |
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Smart Wireless Field Network (Support for the process configuration within the Smart Wireless Gateway to the host interface is fee-based.) |
No charge |
No charge |
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Wireless
Plant Network - Expert Technical Support plan with 24-hour option |
No charge |
No charge |
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Wireless
Plant Network - Expert Technical Support plan with standard hours
support |
No charge |
$325 per hour
4 hour minimum |
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Smart
Wireless Plant Network without Expert Technical Support plan |
$325 per
hour
4 hour minimum |
$400
per hour
4 hour minimum |
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